I’m excited about the car, but honestly, the buying experience was pretty disappointing. We scheduled a 10:30 appointment because we wanted to look at and test drive a Model Y Performance. When we got there, they didn’t even have that model available to demo. Then we were told someone forgot to charge the demo cars overnight, so we’d have to wait about 30 minutes before we could test drive anything. Thirty minutes later, they came back and pointed to another couple across the showroom and told us, “They actually just scheduled the 10:00 slot, so they’ll be driving before you guys if that’s okay. We’re sorry for the inconvenience.” So our 10:30 appointment turned into us finally getting behind the wheel around 12:00 about an hour and a half late. Then we found out they basically had no inventory on the lot either. There were only two Model Ys available for sale, so unless one happened to be exactly what you wanted, you were out of luck. The staff and Location was poorly managed. The sales team was unorganized, sloppy and reminiscent of the AT&T experience of “if you want it bad enough you’ll wait forever and deal with my bad attitude for it first.” vibe. And rather than focusing on one customer at a time and then moving onto the next, They decided to float from customer to customer leaving you with the similar feeling of an understaffed restaurant trying to hold it together during the rush hour. Despite the experience, we really liked the extra space and seating configuration of the Model YL, so we begrudgingly pulled the trigger and ordered a 2027 Model YL. This wasn’t a great look for the company stock wise. I’ve always heard amazing things about the customer service experience from Tesla but if that’s what they’re referring to they’re all blowing steam.💨 Let me know what you think ⬇️😳🫣 $TSLA
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13 Comments
Harvey Specter
@harveyspecter · 23h
Thanks for pumping my tesla shares
Karl
@canadian.llama · 22h
About the inventory, currently to my knowledge, Tesla is sold out until the new year (back ordered). So they won’t have a lot of options available because of the demand. The price of fuel is driving people to electric vehicles.
Eric Valentin
@17bills · 1d
Congratulations 🥳🎉 enjoy the car, buddy
Matt @tissuet · 23h
Congratulations Just curious, who is we?
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